Inside Sales Associate – Plumbing & HVAC

Snow and Jones, Inc. | Norwell, MA
Pay: $22–$28 per hour, depending on experience
Job Type: Full-Time
Schedule: Monday–Friday, 7:00 AM–3:30 PM
Saturday Schedule: One Saturday per month, 8:00 AM–12:00 PM; no Saturday hours during the summer

Build Your Career with Snow and Jones!

Are you a people person who enjoys helping customers find the right products? Do you have experience in customer service, retail sales, inside sales, or the plumbing and HVAC industry?

Snow and Jones, Inc. is hiring an Inside Sales Associate for our Norwell, MA location! We’re looking for a dependable, customer-focused individual to help contractors, homeowners, and business customers find the plumbing, heating, HVAC, and well and water products they need.

Whether you have industry experience or are looking to learn something new, this is an opportunity to join an established, family-owned company that values its employees, customer relationships, and long-term career growth.

Why Join Snow and Jones?

• Competitive pay of $22–$28 per hour, based on experience

• Consistent weekday schedule with early afternoon finishes

• Only one Saturday per month, with no Saturday hours during the summer

• Health and dental insurance

• 401(k) with company match

• Paid vacation and personal time

• Ongoing product training and professional development

• Opportunities for career growth and advancement

• Supportive, team-oriented work environment

• Established, family-owned business with a long history of success

What You'll Do

As an Inside Sales Associate, you'll help customers choose the right products, process orders, and provide excellent service at our sales counter and over the phone.

Your responsibilities will include:

• Assist customers with product selection, pricing, quotes, and orders.

• Provide friendly, knowledgeable service to contractors, homeowners, and business customers.

• Recommend products based on customer needs and project requirements.

• Process customer orders accurately and efficiently.

• Pull, check, and prepare orders to ensure accuracy.

• Answer product questions and help customers find the right solutions.

• Work with branch management, outside sales representatives, warehouse staff, and manufacturers to meet customer needs.

• Maintain an organized sales counter and a clean, safe work environment.

• Learn about new products, industry trends, and product applications through ongoing training.

What We're Looking For

We're interested in candidates who enjoy working with people, solving problems, and learning new things.

Preferred qualifications include:

• Previous experience in customer service, inside sales, counter sales, retail sales, or wholesale distribution.

• Knowledge of plumbing, HVAC, heating, construction, building materials, or mechanical products is a plus.

• Strong communication and customer service skills.

• A positive, professional, and customer-focused attitude.

• Good organizational skills and the ability to manage multiple tasks.

• Dependability, motivation, and a willingness to learn.

• Ability to work effectively as part of a team.

• Ability to lift up to 25 pounds as needed.

No plumbing or HVAC experience? That's okay! We're willing to train the right person who has a strong work ethic, enjoys helping customers, and is eager to learn.

About Snow and Jones, Inc.

Founded in 1952, Snow and Jones, Inc. is a family-owned New England distributor specializing in plumbing, heating, HVAC, and well and water products. For more than 70 years, we've built our reputation on quality products, dependable service, and lasting relationships with our customers.

Our team is committed to helping customers succeed while providing employees with a supportive environment where they can develop their skills and grow their careers.

Ready to Join Our Team?

If you have a passion for customer service, enjoy sales, and want to build a career with an established company, we encourage you to apply today!

Snow and Jones, Inc. looks forward to welcoming a new Inside Sales Associate to our Norwell team.