Now Hiring: Client Experience Coordinator  

Location: Norwell, MA

Compensation: $25 - $28 hourly DOE

Schedule: Full Time M-F 8:30-5:00

About Us
Snow and Jones, Inc. has been a trusted, family-owned plumbing and heating distributor since 1952. Serving the South Shore and Cape Cod, we take pride in delivering exceptional products and a high-end showroom experience for our customers.

Position Overview
We’re seeking a friendly, organized, and detail-oriented Client Experience Coordinator to join our Norwell showroom team. This role is the first point of contact for clients and plays a key part in ensuring a seamless and professional customer experience.

What You’ll Do

Front Desk & Client Experience

• Greet and welcome all showroom clients with a professional, friendly demeanor
• Answer and direct incoming calls; take messages as needed
• Serve as a liaison between clients and warehouse staff
• Maintain a clean, organized, and inviting showroom environment
• Monitor and restock office and showroom supplies

Administrative Support

• Maintain open order reports for the sales team
• Manage Sales Associates’ calendars and appointments
• Process returns, damage claims, and shipping issues
• Handle showroom payments and daily cash reconciliation
• Coordinate delivery scheduling with the Branch Manager
• Assist with warranty claims and showroom events as needed

What We’re Looking For

• Previous receptionist or administrative experience preferred
• Strong Microsoft Outlook and calendar management skills
• Experience with ERP/CRM systems (training provided)
• Ability to manage a multi-line phone system
• Excellent communication skills, both written and verbal
• Strong attention to detail and follow-through
• Self-motivated with the ability to multitask

Schedule & Benefits

• Monday–Friday, 8:30 AM – 5:00 PM (30-minute lunch)
• Competitive hourly pay: $25–$28/hour
• Health and dental insurance
• 401(k) with company match
• Paid vacation and sick time
• Additional benefits offered